Appointments & Scheduling
Scheduling an initial appointment happens through our main office.
- We’ll ask for your basic information (name, phone, e-mail, etc.),
- get a brief description of what you would like to talk to a therapist about,
- answer any questions you may have,
- confirm your insurance situation if necessary,
- and schedule your first appointment.
We have hours seven days a week, and with nine therapists we can match you with a therapist that can help you as well as accommodate your schedule. Our appointment time slots are 60 minutes, but sessions vary from 45-55 minutes.
Subsequent appointments are made through your individual therapist who accept requests for appointments by phone, text or email, but requests MUST be confirmed.
We expect 24 hours notice for cancelations. We understand there are times when a last-minute cancelation is unavoidable. Illnesses, emergencies, etc. are a part of our lives, just as they are a part of yours.
However, a commitment to therapy is a mutual agreement where we hold time for you and you commit to that time, and the effort involved.
We are fortunate to have a wonderful client base that respects this relationship.
Our time, though flexible, is limited. Canceling last minute, or not showing up, prevents someone else from being able to come to therapy and will be charged at the full rate. We will expect that clients make contingencies for emergencies when scheduling with us. Persistent short notice changes and cancellations may affect your scheduling options.
Payment of session fees, deductibles, insurance co-pays, or co-insurance is expected at each session. We accept cash, checks, Master Card, Visa, American Express, and Venmo.
We are an in-network provider for Aetna, Allied Trade Health, Doylestown Hospital Employees through Independence Administrators, some EAP programs and Blue/Cross Blue Shield (this, however, does not include Independence Blue Cross or Keystone Blue Cross).
We are “out of network” for all other insurances. This requires that you pay the full fee at the time of your session until your deductible is met, and/or we can determine your out of pocket contribution. We are happy to submit directly to your insurance for your out-of-network benefits. Each insurance company is different. We do our best to help you use your insurance to your maximum benefit.
We will manage your in or out-of-network insurance billing so you can be reimbursed as your specific plan will allow. Please call to confirm your insurance coverage.
All Insurance information we provide is from providers online portals, but we cannot be certain of your providers payment or reimbursement until the Explanation of Benefits (EOB) arrives. While the information we supply is correct a vast majority of the time, it is ultimately the client’s obligation to be aware of their insurance coverage and be responsible for payment.